SUD INTAKE COORDINATOR in Los Angeles, CA at Penny Lane Centers

Date Posted: 4/22/2021

Job Snapshot

Job Description

We are seeking individuals to join our team who have high standards and a desire to positively impact the lives of others. 


The Substance Use Disorder (SUD) Intake Coordinator is responsible for receiving, screening, and processing all referrals that come into the SUD program. The SUD Intake Coordinator is also responsible for providing information about Penny Lane’s SUD services to clients, DMH representatives, Substance Abuse Prevention Control (SAPC) hotline Substance Abuse Service Helpline (SASH), Client Engagement and Navigation System (CENS) and the community. The SUD Intake Coordinator receives referrals from outside providers, Probation, SASH hotline, DCFS or self- referrals and is required to:  open an account in the Electronic Health Record (HER), upload all documents received with the referral into the EHR, assign the referrals to a Recovery Specialist and, complete a disposition regarding the status of the enrollment that is sent directly to SAPC.  The SUD Intake Coordinator tracks all the enrollments and slot availability for all levels of care within the SUD treatment program.

The SUD Intake Coordinator is an energetic self-starter who is able to function comfortably in a team environment or independently and relates well to co-workers, community partners and County representatives.  This position requires flexibility and the ability to manage time and multiple tasks with little supervision.  The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and works well under pressure.

Position Location:  North Hills, CA

Salary Range: $19.22 up to $22.22 per hour

Additional $1.00 per hour bilingual Spanish Differential.

Job Requirements


  • Registered with one of the National Commission for Certifying Agencies (NCCA) accredited organizations recognized by the California DHCS to register and certify alcohol and other drug counselors in California with expected completion of certification within five (5) years of registration.
  • Bachelor’s degree (B.A.) in the social services or related field, one year of experience working with children, or one year of experience working in a customer service capacity.
  • Bachelor’s degree (B.A.) in a non-related field, and 2 years of experience working with children and/or families or two years of experience working in a customer service capacity.
  • Less than a Bachelor’s degree and four years of experience working with children and/or families or four years of experience working in a customer service capacity.
  • Bilingual Spanish Required.
  • Valid California driver’s license; current automobile insurance; have and maintain a clean driving record acceptable to the organization’s insurance company; have immediate access to his or her vehicle during work hours.